Best Shopify Customer Feedback Apps in 2026

If you are choosing among Shopify customer feedback apps, start with the thing most stores skip: what job the app actually helps you do. Ratings matter, but fit matters more.

For this source-backed comparison, I used a slow Shopify App Store pilot scrape for customer feedback and limited the run to 5 app detail pages. That matters because this page compares captured listing facts, not unsupported testing claims.

Data last checked: 2026-04-30. Source: Shopify App Store search.

This selection of apps offers various methods for gathering and utilizing customer feedback within a Shopify environment. Merchants can choose tools focused on collecting reviews from multiple platforms or those designed for direct customer interaction and surveying. Reviewing these options may help narrow down the appropriate solution for your specific business needs.

Quick Picks

• Best first look: Reputon Customer Reviews App because it was the first non-ad result in the pilot scrape for Shopify customer feedback apps.
• Most reviewed in this scrape: Chatty AI Chatbot & Live Chat with 1768 reviews captured on the Shopify App Store listing.
• Lowest captured paid monthly snippet: GroPulse Google Reviews with scraped monthly pricing text including $5.99/mo. Free-plan signals are listed separately in the table; verify the live plan rules before treating this as a final cost comparison.
• Best caution: do not choose from rating alone. A small review sample can look cleaner than it really is, especially when the listing has limited pricing or feature detail.

Comparison Table

How We Compared These Apps

This page uses source-backed Shopify App Store data collected on 2026-04-30. The pilot source captured app names, listing URLs, ratings, review counts, pricing snippets, overview text, screenshots, and the original Shopify search URL.

The comparison weights:

• Category fit: whether the listing clearly matches the Shopify workflow behind Shopify customer feedback apps.
• Review strength: rating plus review volume, not rating alone.
• Pricing clarity: whether the scrape captured useful pricing text.
• Merchant fit: whether the app looks better for dashboards, operations, bulk setup, lightweight checks, or deeper reporting.
• Source confidence: whether the pilot scrape captured enough detail to make a fair recommendation.

Because this is a source-backed Shopify app shortlist, Reputon Customer Reviews App gets the first-look slot as the first non-ad result captured by the pilot scrape. Treat that as a starting point, then compare fit, reviews, pricing snippets, and listing details before installing.

App Breakdowns

1. Reputon Customer Reviews App

• Shopify App Store listing: Reputon Customer Reviews App
• Rating/reviews captured: 4.9/5 from 1028 reviews
• Pricing captured: Monthly snippets captured: $9.99/mo, $24.99/mo; verify live pricing
• Best fit: profit visibility
• What the listing says: Collect reviews on Facebook, Etsy, Trustpilot and Google reviews. Send automated AI personalized follow-up emails when clients receive orders.
• Watch-out: Pricing and feature details should be rechecked on the live Shopify App Store listing.

Use this app as a shortlist candidate, not a final answer. The pilot source captures rating, reviews, pricing snippets, screenshots, and listing copy, but you should still confirm the current live listing before installing.

2. Chatty AI Chatbot & Live Chat

• Shopify App Store listing: Chatty AI Chatbot & Live Chat
• Rating/reviews captured: 4.9/5 from 1768 reviews
• Pricing captured: Monthly snippets captured: $19.99/mo; verify live pricing
• Best fit: specific profit tracking workflows
• What the listing says: With AI Sales Agent, Chatty is the sales-first chat platform for Shopify to provide exceptional customer support to boost sales
• Watch-out: Pricing and feature details should be rechecked on the live Shopify App Store listing.

Use this app as a shortlist candidate, not a final answer. The pilot source captures rating, reviews, pricing snippets, screenshots, and listing copy, but you should still confirm the current live listing before installing.

3. Seguno Product Reviews

• Shopify App Store listing: Seguno Product Reviews
• Rating/reviews captured: 5/5 from 23 reviews
• Pricing captured: Monthly snippets captured: $10/mo, $39/mo; verify live pricing
• Best fit: specific profit tracking workflows
• What the listing says: Seguno lets you collect product reviews and display them on your Shopify store as social proof to drive more sales.
• Watch-out: Pricing and feature details should be rechecked on the live Shopify App Store listing.

Use this app as a shortlist candidate, not a final answer. The pilot source captures rating, reviews, pricing snippets, screenshots, and listing copy, but you should still confirm the current live listing before installing.

4. GroPulse Google Reviews

• Shopify App Store listing: GroPulse Google Reviews
• Rating/reviews captured: 4.8/5 from 74 reviews
• Pricing captured: Monthly snippets captured: $5.99/mo, $9.99/mo; verify live pricing
• Best fit: specific profit tracking workflows
• What the listing says: GroPulse Google Reviews seamlessly integrates authentic Google reviews into your store. Easily import and display customer feedback, enhancing your…
• Watch-out: Pricing and feature details should be rechecked on the live Shopify App Store listing.

Use this app as a shortlist candidate, not a final answer. The pilot source captures rating, reviews, pricing snippets, screenshots, and listing copy, but you should still confirm the current live listing before installing.

5. POWR: Customer Survey | Poll

• Shopify App Store listing: POWR: Customer Survey | Poll
• Rating/reviews captured: 4.6/5 from 51 reviews
• Pricing captured: Monthly snippets captured: $10.99/mo, $19.24/mo; verify live pricing
• Best fit: specific profit tracking workflows
• What the listing says: Improve your eCommerce store with the POWR Customer Survey Poll app. The free & easy way to collect feedback & insights from customers. No coding required.
• Watch-out: Pricing and feature details should be rechecked on the live Shopify App Store listing.

Use this app as a shortlist candidate, not a final answer. The pilot source captures rating, reviews, pricing snippets, screenshots, and listing copy, but you should still confirm the current live listing before installing.

What the Results Say

The safest shortlist from this scrape is not simply “the highest rated app.” Most captured apps show strong ratings, but review volume varies widely. Chatty AI Chatbot & Live Chat had the largest captured review count at 1768, while Reputon Customer Reviews App appeared first after ad filtering.

That split is useful: review volume tells you how much public proof exists, while category fit tells you whether the app solves the operational question you actually have. Pick for workflow fit first, then use reviews and pricing snippets to narrow the shortlist.

How to Choose Between These Shopify Apps

Choose based on the decision you need to make next:

• If you need confidence: prioritize review volume, clear listing copy, and screenshots that show the actual workflow.
• If pricing matters: verify the current live listing, because scraped pricing snippets can miss plan rules, trials, and usage-based fees.
• If the workflow is complex: prefer apps with deeper reporting and setup guidance.
• If the task is narrow: prefer focused tools over a giant dashboard you will ignore after day three.
• If you are scaling: prioritize repeatable reporting, integrations, and whether the app can support weekly decisions.

Best First Fit

For Shopify customer feedback apps, the key question is not “which dashboard looks best?” It is “which app gets me to a better decision fastest?”

In this pilot scrape, Reputon Customer Reviews App was the first non-ad result. Open the listing, verify the current pricing and feature details, and compare it against the table above before installing.

FAQ

What is the best app for Shopify customer feedback apps? Based on this pilot scrape, Reputon Customer Reviews App is the best first app to inspect because it appeared first after ad filtering and had enough captured listing detail for a source-backed shortlist. Still verify current pricing and features on the live Shopify App Store listing.

Did the scrape capture discounts or trial terms? The pilot scrape captured pricing snippets, not a reliable offer-terms field. Treat the prices above as a starting point and confirm the live pricing on each Shopify App Store listing before installing.

Should I choose by rating or review count? Use both, but do not let a 5-star rating with a tiny review sample beat category fit. The app should clearly support the workflow you are trying to improve.

Why use a source-backed app comparison? Because generic listicles quietly invent details. This workflow keeps the page tied to captured App Store facts: names, URLs, ratings, review counts, pricing snippets, screenshots, and listing copy.

Gemma Editorial Expansion

• Reputon Customer Reviews App: This app allows users to collect reviews from Facebook, Etsy, Trustpilot, and Google reviews, and it also sends automated AI personalized follow-up emails when clients receive orders.
• Chatty AI Chatbot & Live Chat: This platform functions as a sales-first chat platform for Shopify, utilizing an AI Sales Agent to provide exceptional customer support intended to boost sales.
• Seguno Product Reviews: Seguno enables the collection of product reviews and the display of these reviews on the Shopify store as social proof to drive more sales.
• GroPulse Google Reviews: GroPulse Google Reviews integrates authentic Google reviews into the store, allowing users to easily import and display customer feedback to enhance the store.
• POWR: Customer Survey | Poll: This app provides a way to collect feedback and insights from customers to improve an eCommerce store, and it does not require coding.

If the primary goal is to gather reviews from external sources like Google or Trustpilot, options such as Reputon Customer Reviews App or GroPulse Google Reviews may be suitable. For those looking to gather direct insights through questioning, POWR: Customer Survey | Poll offers a survey mechanism. Conversely, if the focus is on real-time customer engagement, Chatty AI Chatbot & Live Chat provides a chat-based solution.

Which app is best for displaying existing Google reviews?

GroPulse Google Reviews is designed to seamlessly integrate authentic Google reviews into your store.

Recommended Next Step

Open Reputon Customer Reviews App first, verify its current pricing and feature list, then compare it against the other apps in this source-backed shortlist for Shopify customer feedback apps.